Respond to customer inquiries via phone, email, chat, and social media in a timely and 
professional manner.

Provide accurate information about products and services, troubleshoot issues, and offer 
effective solutions.

Handle customer complaints and escalate issues to higher-level support when necessary.

Maintain detailed and accurate records of customer interactions and transactions.

Follow up on customer interactions to ensure satisfaction and resolution of issues.

Collaborate with team members and other departments to improve overall customer 
service processes.

Stay updated on product knowledge, company policies, and industry trends to provide the
best support.

Intermediate, Graduate or equivalent college degree preferred.

Prior experience in customer service or a related field.

Excellent verbal and written communication skills.

Strong problem-solving and decision-making abilities.

Ability to handle stressful situations and manage multiple tasks simultaneously.

Proficient in using customer service software, CRM systems, and Microsoft Office Suite.

Flexibility to work in shifts, including evenings, weekends, and holidays.

Competitive salary and benefits package.

Opportunity for professional growth and development.

A dynamic and supportive work environment.

The chance to be part of a leading company in the BPO and banking sectors.