Supervisor/Team Leader
Full-Time
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Job Summary
We are seeking a dedicated and experienced Team Leader to join our call center operations. The Team Leader will be responsible for supervising and managing a team of customer service specialist to ensure excellent service delivery and customer satisfaction. The ideal candidate will have proven leadership skills, the ability to motivate a team, and a strong commitment to achieving performance targets.
Responsibilities
Lead, mentor, and manage a team of website management professionals.
Ensure the team meets performance targets and adheres to quality standards.
Develop and implement strategies to improve team efficiency and effectiveness.
Coordinate with other departments to ensure seamless service delivery.
Monitor and analyze team performance metrics, providing regular reports to senior management.
Handle escalations and resolve issues in a timely and effective manner.
Stay updated with industry trends and best practices to drive continuous improvement.
Ensure compliance with banking regulations and standards in website management.
Qualifications
Graduate, Master or equivalent college degree preferred.
Proven experience in a supervisory or team leader role.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Strong problem-solving and decision-making skills.
In-depth understanding of the industry/field.
Ability to work under pressure and meet deadlines.
Proficiency in relevant software and tools.
What We Offer
Competitive salary and benefits package.
Opportunity for professional growth and development.
A dynamic and supportive work environment.
The chance to be part of a leading company in the BPO and banking sectors.
Job Overview
5 applied of 10 capacity
| Job Type | Supervisor/Team Leader |
| Salary | Rs.50k-60k |