2 Shades BPO is steadfast in its commitment to delivering a comprehensive suite of services that empower businesses, organizations, and individuals to effectively manage, operate, and optimize their information technology systems and infrastructure. Our core principles are built upon a foundation of integrity, security, and operational excellence:

  1. Integrity:

    • Safeguard all business processes, information assets, and IT systems from unauthorized modifications or interventions.

    • Prevent any unauthorized alterations or destruction of information that could negatively impact organizational operations, assets, or individuals.

  2. Availability:

    • Guarantee timely and reliable access to business processes, information assets, and IT infrastructure for authorized users.

    • Minimize disruptions to access or usage to protect against any adverse effects on organizational performance, assets, or individuals.

  3. Confidentiality:

    • Uphold the confidentiality of information assets by implementing robust measures to prevent unauthorized disclosure.

    • Maintain stringent access controls and disclosure restrictions to safeguard personal privacy and proprietary information.

    • Mitigate the risk of unauthorized disclosure that may jeopardize organizational operations, assets, or individuals.

  4. Audit and Monitoring:

    • Implement and maintain comprehensive audit trails and logs in accordance with management directives to ensure effective oversight and security.

    • Designate a Management Representative (MR) to oversee audit and monitoring activities, ensuring rigorous compliance and security standards.

  5. Change Management:

    • Monitor all operational and system changes to ensure strict adherence to established change management processes.

    • Safeguard the stability and security of IT systems by ensuring that modifications do not disrupt their functionality or integrity.

  6. Compliance with Laws and Regulations:

    • Adhere to all relevant laws, regulations, and contractual obligations, with a particular emphasis on those related to Information Security Management Systems (ISMS).

  7. Continual Improvement:

    • Commit to the continuous enhancement of the Information Security Management System (ISMS) to effectively address emerging threats, evolving business needs, and advancements in technology.

    • Ensure the long-term protection, resilience, and sustainability of information assets.