The companies our team has already created value for.
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Comprehensive Services Tailored to Your Needs

At 2 Shades, we understand the complexities and challenges of managing customer experience operations in today's fast-paced business environment.

That's why we offer a suite of services designed to provide you with the flexibility, expertise, and support you need to excel. From complete management of your CX operations to strategic sourcing of top talent, our services are built on a foundation of COPC standards, ensuring quality, efficiency, and alignment with your business goals.

Whether you're looking to outsource your entire customer experience operation, need a dedicated team without the payroll hassles, require a state-of-the-art workspace, or seek expert help in finding the right talent, 2 Shades has you covered.

Our Services

CX Operations

Trust 2 Shades to manage your entire CX operations with the assurance of maintaining control. Our approach aligns with COPC standards, ensuring the highest quality in hiring, training, and operational management, all from our premises. We work closely with you to keep your brand's voice consistent and your operations seamless, making your customer's satisfaction our top priority.

30%

Increase in
CSAT Scores

25%

Decrease in
operational costs

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Customer Experience Hub

With 2 Shades, gain confidence in building a CX team that fits your brand perfectly. We adhere to COPC standards in recruiting and training, ensuring your team is not just skilled but also a perfect match for your company's culture. Enjoy the flexibility of integrating them into your operations with the added benefit of our supportive infrastructure.

20%

Increase in
Team Efficiency

40%

Reduction in
Training Costs.

Established Workspace

Our Established Workspace provides your team with more than just a place to work; it offers a fully equipped environment designed to boost productivity and satisfaction. From cutting-edge technology to comfortable workspaces, we follow COPC standards to ensure our facilities meet the highest benchmarks of operational excellence, enabling your team to focus and thrive.

15%

Increase in
Worker Productivity.

50%

Reduction in
Infrastructure Costs.

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Strategic Sourcing

2 Shades employs a meticulous sourcing method that aligns with COPC standards, ensuring we bring only the best talent to your customer support department. Our process includes rigorous screening and training, guaranteeing professionals who are not just skilled but also aligned with your business values and objectives. With us, sourcing is strategic, smart, and tailored to your needs.

25%

Boost in
Team Performance.

50%

Reduction in
Time to Hire.

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Contact us

If you are looking to get a quote or learn more about our services
please fill out the form and our team will reach out to you.