Industries we serve

Discover the latest trends and updates in customer service outsourcing.

Solutions for Banking & Fintech

Our customer support solutions are tailored for the Banking and Financial Services Industry. We prioritize adherence to State Bank consumer protection standards and train our support teams to excel in the digital era.

Adherence

We ensure adherence to state bank consumer protection standards and regulations.

Training

Our support teams are trained to provide excellent digital-focused customer service.

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Customer Support for the Telecommunications Sector

Experience efficient and effective customer support outsourcing solutions for your technology and telecommunications business. We train your team to handle common problems in the telco industry and speak in your brand language.

Resolution Handling

Our team is equipped to handle complex customer issues and provide quick resolutions.

Training Programs

We offer specialized training programs to ensure our team speaks in your brand language.

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Customized Solutions for Startup Success

Discover the perfect talent swiftly to fuel your startup's expansion. Obtain valuable data and insights into your customers' interactions with your product, helping you make informed decisions for your business's growth.

Scale

We ensure adherence to state bank consumer protection standards and regulations.

Insights

Our support teams are trained to provide excellent digital-focused customer service.

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Bespoke Solutions for Healthcare Outsourcing

At 2 Shades, we provide tailored solutions for the healthcare sector, helping them outsource their customer support function. Our team is trained to handle rapid response emergency situations and maintain consistent records of patient interaction.

Emergency Support

Our support team is equipped to handle emergency situations with utmost efficiency and professionalism.

Patient Interaction

We prioritize patient interaction, ensuring a seamless and empathetic experience for every individual.

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Customized Solutions for Government Agencies

At 2 Shades, we confidently deliver top-notch call center solutions that not only meet COPC standards but also provide round-the-clock support options, ensuring exceptional service for our clients at all times.

Quality Standards

We deliver call center success with high-quality standards and 24/7 support.

24/7 Support

Our team is confidently available round the clock to provide unwavering support and assistance.

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The companies our team has already
created value for

Outsourcing with 2 Shades involves delegating your customer experience and support functions to our expert team. We handle everything from setup to execution, ensuring seamless integration with your existing operations.

2 Shades provides comprehensive outsourcing solutions, including customer support, technical assistance, omnichannel communication, and CRM management tailored to enhance your customer's experience.

Choose 2 Shades for our commitment to quality, our state-of-the-art technology, and our tailored solutions that enhance customer satisfaction and operational efficiency. Our expertise ensures your outsourced functions align with your business goals.

Outsourcing to 2 Shades can reduce your operational costs, improve service quality, and allow your team to focus on core business strategies. We provide scalable solutions that grow with your business needs.

2 Shades is equipped to serve sectors including banking, telecommunications, startups, FMCG, and government institutions. We tailor our customer experience and support solutions to meet the specific demands and regulatory requirements of each industry.

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At 2 Shades, we leverage advanced CRM tools that include real-time reporting and decision-making analytics. This allows you to monitor key performance indicators, customer interactions, and service levels continuously, ensuring full visibility into the outsourced operations.

Outsource Your
Industry-Specific
Services

Discover how our team can help your
business excel in your industry.